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Frequent Asked Questions

MY ACCOUNT

How do I register for a Viewnet Online Store Account?

  • Click on the "Sign Up" button and it’ll bring you to the Sign Up page. Fill in all the compulsory details accordingly and click “Continue”.

I forgot my password, what should I do?

  • Point to the "Log in" button, click on "Forgotten Password", you will be prompted to a page requesting you to fill in the email address that you registered with us. Once done fill in the email click "Continue". You will receive an email with a confirmation link and guide you on resetting your password. 


ORDERS & PAYMENT

How do I place an order?

  • To place an order, simply select the product(s) you'd like to purchase and add them to the cart. Then fill in your delivery details if you've never shopped with us before, and proceed to checkout.

I have ordered & completed the payment, what should I do next?

  • Your order will be processed and you will be notified with a tracking number when your order is being delivered should you opt for delivery. For the store pick-up option, kindly WhatsApp us @+60 12-689 0929 for further arrangement.

If I added the item to my cart, does it confirm my booking on the item?

  • No, the item added to the cart is not confirmed to be the act of booking the item.

What are the payment methods available?

  • The payment options available are by direct debit/credit card/installment via the service provider mentioned upon checkout. 

How do I know if my payment is successful or failed?

  • When a payment is successful, a confirmation email will be sent to your registered email. 


VOUCHERS & PROMOTIONS

How do I use the voucher code?

  • You may enter the voucher code upon checkout to enjoy the discount.

Is every voucher/discount code applicable to all items storewide?

  • Usually, each respective promotion will have its own voucher or discount code, and it's only applicable for the stated promotion. On some special occasions, some codes are usable for storewide items with terms and conditions that apply.

What happens if my voucher is expired?

  • It will no longer be valid and deemed unusable.

Can multiple vouchers or discount codes be used at the same time?

  • No, only 1 code is allowed per transaction.


SHIPPING & DELIVERY

What Shipping options does Viewnet offer?

  • We do offer delivery via courier or stock pick-up service. 

What are the shipping fees/rates?

  • Shipping charges vary depending on products and delivery location.

How do I check my shipping fees when placing an order?

  • You will be able to check the estimated shipping fees after adding items to your cart. Point to your shopping cart page and click "ESTIMATE SHIPPING & TAXES" Enter your delivery destination to get a shipping estimate.

When will I receive my orders?

  • Courier delivery: For West Malaysia, it will take from 3 to 14 working days; while East Malaysia will take 7 to 21 working days unless stipulated otherwise. Store pickup: Upon arrangement with our sales representative. 

How can I self-collect items?

  • Contact us at @+60 12-689 0929, our sales representatives will assist you further. 


CANCELLATIONS, RETURNS, REFUNDS, AND EXCHANGE

How can I cancel my order?

  • You may contact us at @+60 12-689 0929 for order cancellation arrangements. Do note that a certain % of handling fees will be charged for order cancellation.

How do I return an item?

  • You may contact us at @+60 12-689 0929 for further arrangements.

I received a damaged / defective item, what should I do?

  • You can contact us at +60 12-689 0929 to request for exchange upon receiving the order. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged, or defective. Incorrect: The item is not the item you ordered. The model or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging. Damaged: The item is found to be damaged upon receipt. Defective: The product is not functioning as described by the manufacturer. *Certain items are not eligible to be returned or refunded, please refer to our product T&C for further info. The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt). Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked, and not defaced in any manner. Item must be unused or has not been installed. All securely sealed items must not be opened, especially electronic items (unless our service center can ascertain that they were found defective at the time of opening).

For which reasons can I return an item? 

  • Incorrect: The item is not the item you ordered. The model or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt. Defective: The product is not functioning as described by the manufacturer.